Work at Webpass!

What can I say? I love working at Webpass and so will you. The company is setup for the staff first and foremost. I’ll never ask you to play any telecom games with customers or vendors, such as upsell endlessly or slowly raise the price on our customers until they complain. We simply provide the best Internet experience possible for each and every one of our customers. That’s why we have a growing, dedicated, competent, and capable staff. Please join us.

Charles Barr, President

The Webpass Team is a group of dedicated individuals with diverse talents and backgrounds, leveraging the newest technologies to build an in-demand service.

See Current Openings

We want you!

Our mission is to make accessing the Internet a simple and enjoyable experience. We're headquartered in San Francisco with offices in San Diego, Miami, Chicago, and Boston.

Benefits & Perks

  • Healthcare

    Top-notch medical, dental, and vision coverage for employees and their dependents

  • 401k and Life Insurance

    Helping our team plan for the future

  • Additional Benefits

    We offer Flexible Spending and Dependent Care accounts, Short Term Disability, Long Term Disability, and an Employee Assistance Program

  • Monthly Bonus

    Monthly company-wide bonus

  • Professional Development

    Company sponsored certifications, such as BICSI and CCNP

  • Commuter Benefits

    Making it easy to get to work, whether driving or using mass transit

  • Free Internet

    For employees living in a Webpass building

  • Team Outings

    Fun events to rally the team

  • Vacation

    Paid Time Off, Company Holidays and Birthday Holiday

Life at Webpass

We offer our team stability in an ever-changing industry, a collaborative team environment, and true work-life balance.

Want to know more about life at Webpass? Check us out on Glassdoor!

    Careers


    Boston

    Network Administrator

    Webpass is searching for a Network Administrator to join our Boston team.

    The Network
    The Webpass network includes thousands of network devices, from a diverse group of manufacturers, deployed across five cities. The network topography changes weekly and our BGP and OSPF configurations expand accordingly as we add more locations to our network. We do not resell or rely on the phone company’s network like other ISPs—we operate an 100% autonomous network.

    The Opportunity
    Webpass is Simple, Urban Internet. We do one thing, and we do it really well. As an engineer on our team, you’ll be pivotal to facilitating the growth and stability of our network. This is no small feat! Prepare to grow your experience and skills exponentially, while seeing the work you do reach thousands of customers across the nation.

    The Role
    This role is integral to our Boston team and involves configuring equipment, monitoring and maintaining the network, providing guidance to our Technical Support Engineers on advanced technical support questions, and going out into the field to troubleshoot network issues.

    You will respond to network emergencies, improve network monitoring and insight, address and revise any network deficiencies, and improve our overall network stability.

    Quite simply, projects and tasks you work on at the beginning of the day, will have a meaningful and real impact on our customers by that night. And you’ll get to be part of a team that is changing the ISP industry, with a cutting edge approach to what a network can and should be.

    What you bring to it:
    • 2 years of switched network experience in a Network Admin or Network Engineer role
    • Superior troubleshooting skills
    • Experience configuring equipment
    CCNA certification

    What we offer:
    • Competitive salary
    • Monthly company-wide bonus
    • Top notch medical, dental and vision coverage for employees and their dependents
    • 401K, FSA, Commuter benefits programs
    • Short Term & Long Term Disability and Life Insurance
    • 3 weeks of paid time off

    To apply: please email your resume to resumes@webpass.net, and reference the Boston Network Administrator role.


    Miami

    General Manager

    The Opportunity
    Webpass is searching for a *General Manager* to lead our Miami market.

    By being part of Webpass, the GM has the opportunity to be part of a company that is in demand, growing quickly, and provides an innovative alternative to the Miami market.

    By being part of the Miami team, the GM has the opportunity to develop our stellar team, grow a dynamic market, and scale our operations – providing guidance, solving problems, leading strategic initiatives and ensuring operational excellence.

    And this is a fun market to manage, because everything is bigger in Miami!

    Miami is a big geographically, which means the technology we use in this market is “next level.” Beyond that, the buildings are big! Each building we bring on our network has hundreds of units. These factors combined equal a big opportunity for the right individual!

    The Role
    The GM is responsible for the office’s performance so skillful managing of diverse teams – construction, sales, installation, engineering, technical and customer service – is a key priority. Furthermore, market penetration, brand development, and sales activity are key areas of focus. And lastly, the GM will oversee the growth of our network.

    What this entails:
    • Manage all aspects of the office’s operation including sales, construction, support and engineering
    • Partner closely with the all business groups on key operational areas including budgeting, recruiting and HR issues, compliance, company policies, marketing and branding campaigns, and operational best practices
    • Oversee construction and installation schedules, workflows, equipment inventory, and quality of work
    • Attend industry events and network in the Miami real estate market to develop our brand and facilitate strategic sales along with our Sales Manager and local team

    The ideal candidate will have a combination of sales management, network construction, and business operations experience.

    What you bring to it:
    • 5+ years of management experience, ideally in real estate or telecom
    • Familiarity with the Miami commercial and residential real estate market
    • Understanding of the Miami telecom and ISP market and our place in it
    • Basic technical understanding of networking including topologies, protocols, switches and routers
    • Bachelor’s degree

    What we offer:
    • Competitive salary
    • Monthly company-wide bonus
    • Top notch medical, dental, and vision coverage for employees and dependents
    • 401K, FSA, Commuter benefits programs
    • Short Term & Long Term Disability and Life Insurance
    • 3 weeks paid time off

    To apply: please email your resume to resumes@webpass.net, and reference the Miami GM role.


    Customer Service Rep

    Webpass is searching for an experienced, bi-lingual Customer Service Rep to join our team in our Miami office, providing coverage Friday – Tuesday, from 9am – 5:30pm Eastern.

    The Opportunity
    We have an in-demand service that customers love. Seriously, we receive marriage proposals from them on Twitter! And we are growing rapidly; providing service to San Francisco, San Diego, Miami, Chicago and Boston; with more cities (and opportunities for our team) on the horizon.

    The Role
    If you love talking with people, being a brand ambassador, helping solve problems and advising as a subject matter expert, this could be a great role for you.

    • Answer billing and general account questions from customers and potential customers over the phone and via our ticketing system
    • Sign up customers, process credit card payments, and assist with collections
    • Resolve Tier 1 questions and open tickets to escalate issues as needed to our technical support engineers

    What you bring to it:
    • Bi-lingual – English and Spanish
    • One year of experience providing customer service over the phone
    • Fresh and outgoing personality, eager to engage with the customers and establish a good rapport
    • Adept at problem solving with a high level of integrity, poise, empathy, and judgement
    • Excellent written and verbal communication skills
    • Prior experience working in a CRM database a plus
    • Basic Internet troubleshooting knowledge a plus
    • Legal documents to work in the US (no visa sponsorship)

    What we offer:
    • Competitive base salary
    • Monthly company-wide bonus
    • Top notch Medical, dental, and vision coverage for employees and dependents
    FSA, 401K and Commuter Benefit programs
    • Short Term & Long Term Disability and Life Insurance
    • Three weeks paid time off

    To apply: please email your resume to resumes@webpass.net, and reference the Miami CSR role.


    San Diego

    Account Executive

    Webpass is searching for an Account Executive to join our team in San Diego.

    The Opportunity
    Founded in San Francisco in 2003 – and touting some of the leading tech companies in the areas as clients, Webpass is changing how customers think about their ISP.

    Webpass was just rated fastest internet service provider by PC Mag. Beyond our incredible speeds there is no install fee, no contract, and a local team installing and supporting the service.

    Be part of a company that is in-demand and growing, that is providing an amazing service to the San Diego area, and that has the best delivery, engineering and support teams in the business to back your efforts.

    This involves:
    • Pitching Webpass to Property Managers, Developers, and business owners
    • Following up and providing information to key stake holders such as HOA boards and IT professionals
    • Conducting site surveys with our Construction team to answer any questions the customer may have, and ensure proper build out of our network
    • Attending network and industry events as appropriate to build our brand
    • Fostering relationships and nurturing leads

    We are seeking a candidate who is driven and motivated to succeed on their own, who also understands the importance of fostering and maintaining the sense of team and community that makes our company culture so special.

    What you bring to it:
    • Two plus years of successful outside sales experience in the downtown San Diego market, ideally in Telecom or Property Management
    • Adept at pitching and presenting over the phone, email and in person
    • Spark for what we do and drive to build the market

    What we offer:
    • Competitive base salary
    • Monthly company-wide bonus
    • Top notch Medical, dental, and vision coverage for employees and dependents
    FSA, 401K and Commuter Benefit programs
    • Short Term & Long Term Disability and Life Insurance
    • Three weeks paid time off

    To apply: please email your resume to resumes@webpass.net, and reference the San Diego AE role.


    Chicago

    Interim General Manager

    Webpass is looking for an Interim General Manager to lead our Chicago market while our current GM is out on medical leave. It is expected this role will last from 3-5 months, but it could continue beyond that.

    The Opportunity
    Founded in the Bay Area, Webpass has been rated as the fastest internet service provider in California for several years. We continue to build on that reputation and demand with new cities each year, launching Webpass in Chicago at the end of 2014.

    Recognizing what a strategic market this is for us, we are looking for someone to not only keep things going, but also leverage their expertise and perspective to continue our trajectory while our GM is out on leave.

    This is an opportunity to help build an office, a team and a market – providing guidance, solving problems, leading strategic initiatives and ensuring operational excellence. And you will be part of something that is in demand, growing quickly, and provides value to the communities we serve.

    The Role
    The GM is responsible for the office’s performance so skillful managing of diverse teams – construction, sales, installation, engineering, help desk and customer service – is a key priority. Furthermore, market penetration, brand development, and sales activity are another key focus. And lastly, the GM will oversee the growth of our network.

    • Manage all aspects of the office’s operation including sales, construction, support and engineering
    • Partner closely with the all business groups on key operational areas including budgeting, recruiting and HR issues, compliance, company policies, marketing and branding campaigns, and operational best practices
    • Oversee construction and installation schedules, workflows, equipment inventory, and quality of work
    • Attend industry events and network in the Chicago real estate market to develop our brand and facilitate strategic sales along with our Sales Manager and local team

    What you bring to it
    • The ideal candidate will have a combination of sales management, network construction, and business operations experience
    • 3+ years of management experience, ideally in real estate or telecom
    • Familiarity with the Chicago commercial and residential real estate market
    • Understanding of the Chicago telecom and ISP market and our place in it
    • Basic technical understanding of networking including topologies, protocols, switches and routers

    What we offer: For this interim role, we offer a compelling salary and a monthly, company-wide bonus as well as health benefits.

    To apply: please email your resume to resumes@webpass.net, and reference the Interim Chicago GM role.


    Installation Technician

    Webpass is searching for an Installation Technician to join our Chicago team.

    Customers love our service, and that’s not just because of our speeds or our price. It’s because of our simplicity of set-up, which starts with our best-in-class residential installation team.

    This role is 40 hours per week, with a Friday – Tuesday schedule.

    The Role
    Perform residential customer installations, meeting with customers at their apartment or condo to install and test their Ethernet jack. The CAT 6 cable is already in the wall, but you will verify the jack is punched down correctly, make any required cross connects to complete the connection all the way back to the telecom closet, and connect to Webpass equipment. 

    Beyond installations, our team provides maintenance, disconnects and troubleshooting in the Webpass residential buildings.

    As the only Webpass employee that many of our customers meet face-to-face, you will also be our brand ambassador, representing our company with the highest level of professionalism.

    What you bring to it:
    • Complete understanding of the physical layer, CAT6, 66 and 110 blocks, patch panels, multimode fiber, etc.
    • 1 year of experience installing CAT 6 Ethernet networks
    • Superior troubleshooting skills
    • Basic understanding of home networking equipment, routers, switches, and streaming devices
    • Valid drivers license
    • Legal documents to work in the US (no visa sponsorship)

    What we offer:
    • Competitive base salary
    • Monthly company-wide bonus
    • Top notch Medical, dental, and vision coverage for employees and dependents
    FSA, 401K and Commuter Benefit programs
    • Short Term & Long Term Disability and Life Insurance
    • Three weeks paid time off

    To apply: please email your resume to resumes@webpass.net, and reference the Chicago Installation role.


    Customer Service Rep

    Webpass is searching for an experienced, bi-lingual Customer Service Rep to join our team in our Chicago office, providing coverage Friday – Tuesday, from 7am – 3:30pm Central.

    The Opportunity
    We have an in-demand service that customers love. Seriously, we receive marriage proposals from them on Twitter! And we are growing rapidly; providing service to San Francisco, San Diego, Miami, Chicago and Boston; with more cities (and opportunities for our team) on the horizon.

    The Role
    If you love talking with people, being a brand ambassador, helping solve problems and advising as a subject matter expert, this could be a great role for you.

    • Answer billing and general account questions from customers and potential customers over the phone and via our ticketing system
    • Sign up customers, process credit card payments, and assist with collections
    • Resolve Tier 1 questions and open tickets to escalate issues as needed to our technical support engineers

    What you bring to it:
    • Bi-lingual – English and Spanish
    • One year of experience providing customer service over the phone
    • Fresh and outgoing personality, eager to engage with the customers and establish a good rapport
    • Adept at problem solving with a high level of integrity, poise, empathy, and judgement
    • Excellent written and verbal communication skills
    • Prior experience working in a CRM database a plus
    • Basic Internet troubleshooting knowledge a plus
    • Legal documents to work in the US (no visa sponsorship)

    What we offer:
    • Competitive base salary
    • Monthly company-wide bonus
    • Top notch Medical, dental, and vision coverage for employees and dependents
    FSA, 401K and Commuter Benefit programs
    • Short Term & Long Term Disability and Life Insurance
    • Three weeks paid time off

    To apply: please email your resume to resumes@webpass.net, and reference the Chicago CSR role.


    San Francisco

    Controller

    Webpass is searching for an experienced Controller to oversee the financial health of our business.

    The Opportunity
    Webpass is a Bay Area Internet Service Provider that is changing how customers think about their Internet. We provide blazing fast speeds, at a great price, without any of the typical telecom gimmicks. And for that our customers love us, just check out our reviews on Yelp.

    We are in demand and growing, now in five cities – San Francisco, San Diego, Miami, Chicago and Boston. The role of Controller is a leadership role in our company, sitting in and advising on all leadership and strategy decisions with our President and managers.

    The Role
    This position is responsible for the oversight of all accounting and finance operations including month-end close process, financial reporting, payroll and cash management, accounts receivable, accounts payable, and securing financing. The Controller provides leadership and guidance to a team of 3 Staff Accountants for a company in growth mode.

    This entails:
    • Monitor customer billing, payments, and collections as well as taking customer escalations
    • Payroll processing; including tracking paid time off, insurance withholding, etc
    • Account Reconciliation including banking relationships, vendors, and credit card transactions
    • Oversee all accounts, general ledger, and reporting – ensuring compliance with GAAP standards and regulations
    • Maintain insurance policies and vendor relations
    • Tax preparation – federal, state, equalization, city, etc
    • Oversee cash flow, daily online banking, and financial forecasting
    • Fixed Asset Tracking, including depreciation
    • Oversee employee expense reimbursements
    • Coordinate all audit activity

    What you bring to it:
    • Bachelors Degree in Accounting or Finance
    • Progressive accounting and finance experience including 3-5 years as a Controller leading the operations of an accounting department
    • Extensive experience with Quickbooks Enterprise, Microsoft Excel 2010, and payroll systems
    GAAP financial reporting and internal controls knowledge
    • Knowledge of San Francisco city tax and ordinances
    • Experience planning and leading company audit process
    • Service oriented to external and internal customers
    • Confident, professional personality
    • Tenacity and drive to find the best solutions for scaling our accounting operations

    What we offer:
    • Competitive salary
    • Monthly company-wide bonus
    • Top notch medical, dental, and vision coverage for employees and dependents
    • 401K, FSA, Commuter benefits programs
    • Short Term & Long Term Disability and Life Insurance
    • 3 weeks paid time off

    To apply: please email your resume to resumes@webpass.net, and reference the Controller role.