FAQ

What is Short Pay instead of SLA?

Webpass offers Short Pay in lieu of a traditional SLA (Service Level Agreement). Short Pay means that you, as a premium commercial customer, are the ultimate arbitrator of your bill. If you are unsatisfied with your service for any reason, just tell us why and only pay what you think is fair for that given month.

Direct Help

  • Residential Sales
  • 1-800-932-7277 x 1
  • Business Sales
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  • Tech Support
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  • Billing Support
  • 1-800-932-7277 x 4