Billing Policy


  • Webpass invoices in advance of service being provided.
  • Invoice terms are due upon receipt.
  • Invoicing begins on the customer’s installation date.

Partial Terms

  • Webpass does not prorate invoices.


  • Customers may disconnect service at any time.
  • The disconnect date is chosen by the customer.
  • The final billing date is the end of the last invoice term.
  • The service remains active until the customer notifies Webpass of a disconnect date by using the or calling 1-800-WEBPASS.
  • Webpass may terminate service for non payment if invoices are unpaid for 30 days.


  • Customers can make payments via check, wire, and credit card. Credit card payments can be processed through the online portal or by calling 1-800-WEBPASS as a One Time Payment or AutoPay.