Webpass Service Facts

Some information about the performance of Webpass’ residential service.
Broadband Facts

Fixed broadband consumer disclosure for residential plans

Monthly charge for month-to-month plan $60.00
Monthly charge for one-year contract plan $45.83
Other Charges and Terms
Data included with monthly charge Unlimited
Other monthly fees Not applicable
One-time fees Not applicable
Goverment Taxes and Other Goverment-Related Fees May Apply: Varies by location
Performance - Individual experience may vary
Typical speed downstream See your building plan and info below
Typical speed upstream See your building plan and info below
Typical latency 17 milliseconds
Typical packet loss 0.01%
Privacy See our Privacy Policy
Complaints or inquiries To email us: questions@webpass.net
To submit complaints to the FCC: online / (888)225-5322
Learn more about the terms used on this form and other relevant information at the FCC's website.
Speed

Although Webpass provides very fast network speeds, there are a number of situations that can cause your network speeds to slow down. Potential issues include: older network interface cards, older hardware, slow connections between our network and the websites you visit, peak usage times, and WiFi speeds and interference (if you are using a WiFi router). You can perform a speed test on your device by using tools on the Internet such as at Measurement Lab.

Speed Tier Average Download Available (Mbps) Average Upload Available (Mbps)
100 Mbps 98.77 99.84
200 Mbps 509.68 569.31
500 Mbps 758.23 857.99
1000 Mbps 911.99 962.88
Latency

In addition to speed, Internet performance can be measured by looking at how long it takes to transmit or receive packets on a network, called latency. Latency is affected by how far packets need to travel, how many networks packets need to travel over, and the quality of the networks the packets travel over. Latency on Webpass’ network is usually so small that it’s imperceptible in everyday Internet usage.

Packet loss

Internet service performance can also be affected by packet loss. Packet loss occurs when one or more packets of data traveling across the network do not reach their intended destination. Like latency, packet loss can have a number of different causes, including network congestion, faulty hardware, poor device performance, or the presence of software bugs.

Devices operating over WiFi

When you use devices over WiFi, it is unlikely that you will be able to achieve full speeds. You can improve your speeds by carefully managing any interference from outside sources, which can significantly reduce network speeds for devices operating over WiFi.