Support

How do I sign into my account and/or access my customer portal?

First, to have a Webpass account, you need to sign up for service. To sign up, start here.

After you’ve signed up, we’ll send a welcome email with a link to activate your account. You’ll need to use this link to create your account. Once your account is set up, you can access your customer portal to do all sorts of things, like pay your bill, set up autopay, check network updates, and contact support. So go find that email and click that link!

Don’t see the email in your inbox? Remember to check your spam folder, too! Still can’t find it? Request to have another activation email sent to you

*Protip: add @webpass.net to your email address book or “safe list” to make sure our emails go straight to your inbox every time.

Already have an account? Sign in and access your customer portal, click the “Log in” button in the top right corner of the home page (or just click here). Sign in with the username and password you used to create your Webpass account.

Forget your password? No worries! Follow the steps above to go to the login page, then click the “Forgot your password?” link at the bottom of the page. On the next page, enter the email address you used to sign up for your Webpass account, and we’ll send a link to reset your password.