Why isn’t my WiFi working?

We never want you to suffer the buffer! But we can only control the Ethernet connection to your data jack, not the signal between the WiFi router and your device. Try plugging your device directly into the Webpass jack. If that works, the issue is most likely your WiFi router and not your Webpass connection.

With so many different WiFi routers available and other possible factors that can interfere with your WiFi signal, it’s difficult for us to help in this situation—as much as we hate to say it! Try turning off your WiFi router, wait about 5-10 minutes, then turn it back on. If that doesn’t work, call the WiFi router manufacturer for help.

Having issues with your connection when your device is plugged directly into the Webpass jack? Let us know, and we’ll do our best to fix it ASAP! Email, send us a support ticket through your customer portal, or call 1-800-WEBPASS to speak to a helpful human.